SR Conversations users are finding new benefits to the tool every day, but here are a few that everyone seems to rave about:
- Prioritize incoming messages - Each message can be flagged and prioritized so you can decide which texts need the fastest response.
- HIPAA consent tool - With the HIPAA consent tool, you can text a patient asking them to reply “consent” to receive personal health information (PHI). Their account is then labeled as HIPAA consented, so you can exchange PHI in the future without worry.
- Message history and accessibility - You can see a full history of your back-and-forth with each patient. No more spending time sifting through separate discussions a patient had with different staff members. On the beach? At the mall? No problem! Conversations can be accessed anywhere through the cloud.
- Sync to the patient database - Providers know instantly which of their existing patients is texting them, or if the message is coming from a potential new patient.
- Two-way texting using your existing number - Patients can text the practice anytime, reducing the number of calls you receive. Even better, SR Conversations works with your existing phone number. No more using that 5-digit number that looks like spam to patients.
